CAME-RO LTD

I had an excellent experience with Camero-ltd! They were incredibly efficient and managed to complete the move much quicker than I expected. The driver went above and beyond, even helping my elderly parents arrange the boxes, which was a thoughtful and appreciated touch. Not a single item was damaged during the move, and everything was handled with care. Communication throughout the process was flawless, with timely updates at every step. I would definitely use their services again and highly recommend them to anyone looking for a reliable and professional moving company!

Move size: Partial Move Service cost: £600

Our experience with Came-Ro was fantastic from start to finish. We had a removal from London to Madrid to do for a large family, which included a high volume of furniture and other items such as bicycles, a motorbike and even a large plant pot. Came-Ro where highly professional with all communications throughout. The team that came to do the packing where equality professional, friendly and caring in their handling of all our belonging.

We used the groupage service and it was well worth it. It did not take long for our shipment to arrive and we were kept up to date with all timings. I was concerned with the unpacking due to the area where we moved, since it's full of narrow streets without a lot of space for parking. The team was prepared for this instance and did several trips from the lorry outside Madrid to our location with a smaller van. They kept the number of trips to a minimum (3) and the team doing this was just as friendly and professional.

All in all it was a fairly painless experience. I was quite daunted by it as I have never done such a large international move, and I'm happy we entrusted Came-Ro with it as they went above and beyond to deliver and delight. Highly recommendable.

Move size: 3 Bedroom Home Service cost: £4600

I asked to have an extra man to help loading my things because I was on my own, they assured 3 men were going to be there however on that day only one showed up. I loaded half of my things to help that poor man.

My things arrived more than 3 weeks after the load even tho 7-14 days only were supposed to pass.

They gave me a delivery date, which I spent home waiting for the driver. When it was 5pm I asked a confirmation and it was only then when they told me that the driver was late and would have come tomorrow.

The estimate and final price was competitive and my things arrived safely and nothing was broken. The two drivers were helpful and nice That’s why I gave 3 stars.

Move size: 1 Bedroom Flat Service cost: £700

Great experience using Came-Ro, their customer service was always helpful and responsive and the pick-up and delivery went very smoothly. Whole process only took 10 days. We were a bit worried because we needed the rest of our things brought from our storage unit in the UK to France, but we couldn't be present for the pickup. Came-Ro followed all of our instructions and made us feel very comfortable with the whole process. Only regret is that we didn't book with them sooner!

Move size: Partial Move Service cost: £597

It’s much easier to write a bad review, words that are written in haste, frustration and without much thought or at a bad moment, something that’s not gone quite right and has now escalated into a major problem etc.

Personally, I’m amazed to expect that a service that collects anything and everything and the transports it thousands of miles can always go without a hitch or encounter a problem or two along the way.

The company often has to deal with tricky customs clearance and since BREXIT this must now be a huge headache most of the time.

I will be the first to admit that it’s a daunting experience trusting a company that you may never have done business with before, with all your worldly goods, your prized possessions, your memories and your valuables in the hope and expectation that they will arrive in one piece at another destination at a later date.

But we are happy to report that is exactly what happened with our household move from the UK to Italy very recently. The items (all 176 of them) both big and small were collected on the appointed day, at the agreed time and professionally loaded with great care and attention. We had constant communication with the office regarding documentation required by the Italian authorities and whilst we experienced a short delay due to some customs issues, we were then advised of our expected delivery date. We cannot praise and thank the drivers who unloaded our goods enough, two delightful and polite young men who happily completed the task with great care and again took the time and effort to make sure everything was handled carefully and positioned exactly where we requested.

We can only say that the service we received from Came-Ro Ltd was more than we expected considering the very reasonable actual cost.

In business, you can never please all of your customers all of the time, but this time you certainly did!

I would certainly not hesitate to recommend this firm if asked.

Move size: 3 Bedroom Home Service cost: £4075

Couldn't have been easier. Organising a move, especially after the Brexit had the potential to be a very stressful experience, before i came across Came Ro, it was very much so. After deciding to go with them, everything went perfectly. They dealt with absolutely everything. They replied to all my doubts and worries immeditaley, and effectively, especially knowledgable about customs clearance. I dealt with Chloe, and she was helpful, kind , effcient and respectful at all times. The removal men on both sides where also very helpful and polite. And on top of that, they were the least expensive. I would use them 100 times over if I ever needed a move again.

Move size: Partial Move Service cost: £1509

AVOID THEM! TERRIBLE SERVICE!

I would give them ZERO STARS!

They are completely unorganised it takes them ages to deliver your stuff and both times to Load and unload they sent 1 guy by himself so we personally had to help.

It took them almost 2 months to deliver our goods rather than the 2 weeks they said!

They never keep you updated on anything, you have to constantly chase them and when they finally reply they provide vague excuses!

Then the delivery happened without any notice nor the final invoice (that we are still waiting to receive) and we had to pay in a rush else they were not unloading!

VERY VERY BAD- DO NOT USE THIS COMPANY!!!

The only good thing is George the delivery guy who did all his best to help us out during drop off. Despite his boss told him to leave everything on the street level we begged him to carry things up to the 1st floor (although on the contract it stated differently)

They are so bad even the delivery guy told us that was his last job with them and that he was quitting this awful company.

Unreliable and full of excuses!

Move size: Studio flat Service cost: £920

DO NOT CHOOSE THIS COMPANY.

Underhanded, fraudulent business practices, unprofessional staff who lack conflict resolution skills. Hired them to move from Liverpool to Brussels.  Had 9m3 of belongings, not the cheapest at 2.3k, but agreed, paid in full, in advance. Julie, our contact person, immediately pushed for 18m3. We explained that we have done multiple international moves, last one being months before so we are well versed in measuring our belongings, and were certain this was accurate.

John, the driver shows up, loads the truck. It is an 18cm3 truck, (minus 2m3 account for the sleeper cab that takes up some of the space in the box) John tells us we have 18cm3, pushing for the 18m3 again. I tell him that in order for it to be 18m3, the truck would have to be filled top to bottom, front to back, which it was not.

After about an hour on the road, Julie contacts us, tells us we have 18cm3 and now are required to pay another £400, now giving them precedence to hold our belongings hostage until the amount is paid, as John had repeated to us on several occasions, and was clearly stated on the contract. My wife and I discussed this in French in the truck, and we were not pleased as we now realized the position we’ve been put in. John who is Romanian, understood French perfectly, despite us asking him, and him lying to us. (John made reference to a conversation i had with our new landlord in french, which clearly demonstrated fluency, and that he lied.) He relayed our disdain back to Ciprian. My wife and I discussed in French that we are not going to pay this amount because we measured all our boxes and were 100% sure of the volume. A few hours later, John and Ciprian have a phone conversation concerning our disdain, and how much extra they think they can get us to pay, (conversation recorded and translated). John passes the phone to my wife, where Ciprian tells us we can pay the 400 in € instead of £. When we get off the phone, I tell my wife in French that this is still not acceptable. John drops us at our location, but had to unload the next morning. John sleeps in his truck. The next morning I call Ciprian. He agreed with me that we did have 9m3, yet still wanted more money. In realization that they still had our belongings I offered him 100 euros, but he went further and counter offered at 150, for an overage he just agreed was unjustified.

John showed up 4 hours late to unload. Ciprian gave us the responsibility of calling John to attempt to wake him as he is a heavy sleeper and is sleeping in his truck!? Wholly unprofessional.

John broke a 120 year old wood door in front of our new landlord by slamming his 300lbs into it to to open it, and damaged a brand new couch that had to be pried out of the truck.

This company attempted to charge us £2734 to move 9m3 457 miles. This is excessive seeing as how Mr.Monk (check the reviews), a previous client, was charged £2600 to move the same amount of goods 1530 miles, a few months earlier.  Julie deflected from all concerns, gave us the most asinine of excuses, threatened a breakdown in negotiations should I contact previous clients, and then simply claimed to be confused about what the issue was.

Julie mentioned that they do charge for the space our goods take up, as well as the space between our boxes, hence they will charge for the full capacity of the truck regardless of how much of the truck is filled, but failed to mention this before we made the initial payment in full.  When she attempted to change us the extra £400, she told us they charge by volume, not by truck?!?! Playing both sides….

We considered taking them to court. Decide it against it. I have lived on 4 different countries on the planet, never ever had I had to deal with the amount of pettiness, deflection, of small mindedness and mindlessness that I have had to deal with in the UK. The folks that work here are professionals in what would be considered fraudulent and illegal business practices in most other countries. It will be interesting to see how this review will be deflected and minimized further….

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Move size: 3 Bedroom Home Service cost: £2434